LEGAL NOTICE

LEGAL WARNING

In accordance with Articles 10 and 11 of Law 34/2002 of July 11th , Society's Information and Electronic Commerce Services is available to users and visitors legal information on the entity that owns the website located at the Internet address WWW.HOTEL-PLAYA.NET

WEBSITE HOLDER-ADMINISTRATOR:

1. Corporate name: OUDIC HOSTELERIA, S.L.
2. Tax ID No. B64568207
3. Address: PASEO MALLORCA Nº 14 ENTLO. 1º B 07012 PALMA DE MALLORCA, BALEARES
4. Telephone: 971744503

ACTIVITY:

CORRECT USE OF THE WEBSITE

The present terms and conditions regulate the access and the use of this website . The use of this website confers you the status of site user from the very moment that you access and start browsing this site, accessing any of its contents; from this very moment, the user expressly accepts the present general terms and conditions.

Likewise, the user accepts the specific conditions applicable to the different services offered by the company through the web.

From the moment of acceptance of these terms and conditions, the user commits to use this website and all its contents and services in accordance with the law, as well as the generally accepted rules of good practice and public order. Furthermore, the user agrees to act with the diligence corresponding to the nature of the services received through this website.

MODIFICATIONS

The entity reserves the right to unilaterally modify the present terms and conditions at any time and without prior notice. In this case the publication and the communication shall be made as far in advance as possible. Likewise, the entity reserves the right to unilaterally modify the design and the configuration of the website at any time and without prior notice.

LINKS TO SITES OF THIRD PARTIES

The present legal notice only refers to the website and contents of the entity and does not apply to the links or websites of third parties that are accessible through the website. The entity is not reliable for the contents of the websites that are accessible through the links placed on the website of the entity, nor is it reliable for any link that appears on a site that may be reached through the website of the entity.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The entity is the exclusive holder of all the contents of this website, including but not limited to the graphical design, source code, logos, texts, graphs, illustrations, photos and other elements that appear on this site. Likewise, all trading names, trademarks or distinctive markings of any class contained on the website are protected by the Law on intellectual and industrial property. The holder of this website is the only entity who is entitled to exercise the rights to exploit the aforementioned intellectual property in any form, and especially the rights of reproduction, distribution and public communication. It is prohibited for the user to make any unauthorised total or partial use of the website and those contents of the site which are protected by the Law on intellectual and industrial property and belong to the holder of this site.

The entity reserves the right to carry on any type of legal action against any user that performs an action implying the reproduction, distribution, commercialisation, transformation (and in general any other form of exploiting all or part of the contents of this website), if this constitutes an infraction of the intellectual and industrial property rights of this websites’ holder.

NOTIFICATIONS

For the purposes of these terms and conditions and for any communication that is necessary between the entity and the user, these should be sent to the e-mail address info@hotel-playa.net . Communications between the entity and the user may be carried out on basis of the data provided by the user at the time of registry on the site. Concerning all the communications related to the use of this website and/or contracting of services offered herein, the user expressly accepts and acknowledges the use of e-mails as a valid procedure for forwarding such communications.

APPLICABLE LEGISLATION AND JURISDICTION

These general terms and conditions will be governed by the Spanish legislation, which will be applicable in all matters that are not covered in this contract concerning the interpretation, validity and execution hereof. The parties, expressly waiving the jurisdiction that may correspond to the same, submit themselves to the jurisdiction of the Courts and Tribunals of Palma de Mallorca for any matter derived from the interpretation or execution of the present terms and conditions.

PRIVACY POLICY

PERSONAL DATA PROTECTION POLICY

1.1 - For the purposes referred to in the Organic Law 15/1999 of December 13 on personal data protection, the company OUDIC HOSTELERIA, S.L. informs the user/client about the existence of a file containing personal data. Based on the information collected through this website, the before mentioned file was created by and for the company OUDIC HOSTELERIA, S.L., under its own responsibility, for the purpose of giving information and providing the services offered by this website. This file is registered in the General Register of the Data Protection Agency.

1.2 The client expressly accepts that any data obtained while using the website, or which has been provided through filling out any forms that are contained therein, as well as any data resulting from any possible commercial relationship, may be included in an automated personal data file of the type described in section 1.1. During the process of data collection and on all pages of this website where personal data is asked for, the client will be informed with the help of a hyperlink or an explicit mention in the form itself about the compulsory or optional character of the recollection of such data. Every client that decides to register on the website of our company will be asked for those data that are necessary to fulfil the purposes of this company.

1.3 With respect to the data collected in the manner provided in the preceding paragraph, the client may exercise his rights according to the Organic Law 15/1999 on personal data protection, and in particular his right to access, rectify, cancel and object to such data. Likewise, he may withdraw his consent for the transfer of the collected data or the treatment of these data for any of the uses described above. Any client may exercise his rights referred to in the previous paragraph with the help of a cancellation request form that has to be requested from us by e-mail. The written and signed form together with a copy of the client’s identity document shall be sent by postal mail to the following address: company OUDIC HOSTELERIA, S.L. with coprorate address in PASEO MALLORCA Nº 14 ENTLO. 1º B 07012 PALMA DE MALLORCA, BALEARES.

1.4 The company OUDIC HOSTELERIA, S.L. informs hereby its clients that if a CLIENT wishes to register at the website , he will be asked for a series of data that must necessarily be filled in, as it is described above. If the client fails to submit the obligatory information, than the registration on the website will not be effective. It shall be the obligation of any client to ensure that the submitted information is accurate and up-to-date.

1.5 With regard to the personal data collected in the above mentioned file, the company OUDIC HOSTELERIA, S.L. commits to respect the confidentiality of these data and to use them in accordance with the purpose of the file. Likewise, it commits to comply with its obligation to safeguard these data and to take all measures to prevent the alteration, loss, unauthorized access or treatment of the data, in accordance with the regulations set forth in the Royal Decree 1720/2007, which approves the implementation of the regulations of the LOPD.

1.6 The client may exercise his rights according to the Organic Law 15/1999, in particular his right to access, rectify, cancel and object to such data, where applicable. This may be done by sending in a request letter via traditional post or e-mail. The written and signed form together with a copy of the client’s identity document shall be sent by postal mail to the following address: PASEO MALLORCA Nº 14 ENTLO. 1º B 07012 PALMA DE MALLORCA, BALEARES If the clients wishes to exercise his above described right per e-mail, the same information has to be filled out and sent to the following e-mail address together with a copy of the client’s identity document: info@hotel-playa.net

1.7 The collected personal data will also be used to handle, manage, provide, expand and improve the services offered to our clients:
- In case of a subscription to the newsletter distribution list, the client’s personal data will be used for the sole purpose of managing the delivery of the newsletter.
- In case of authorising the reception of promotional information about our services and products, your personal data will be used for the sole purpose of sending the promotional information by traditional or electronic means. In the case of the electronic e-mail addresses or the website contact form, the data that you provide to us per e-mail or through the form will be used exclusively to respond to the queries that you convey to us by these means.
All of which is in accordance with the provisions set forth in article 22.1 and 22.2 of the Law 34/2002 from July 11 on services of the information society and e-commerce (modified by article 4 of the Royal Decree-Law 13/2012 in its new drafting).

1.8 The entity guarantees the confidentiality of the personal data. Notwithstanding this, the entity will submit to the competent public authorities any personal data or other information in its possession or accessible through its systems which may be required in compliance with legal provisions and regulations applicable to the case. Even after the relationship established through the website has terminated, personal data may be kept in the files owned by OUDIC HOSTELERIA, S.L. exclusively for the purposes indicated above and, in any case, within the legally established time limits for putting the collected personal data at the disposal of the administrative or judicial authorities.

COOKIES POLICY

In accordance with the provisions set forth in article 22.2 of the Law 34/2002 from July 11 on services of the information society and e-commerce (LSSI), the entity OUDIC HOSTELERIA, S.L. with tax ID No. (CIF/NIF) B64568207, holder/administrator of the website WWW.HOTEL-PLAYA.NET, with registered address in PASEO MALLORCA Nº 14 ENTLO. 1º B 07012 PALMA DE MALLORCA, BALEARES and e-mail address info@hotel-playa.net, the entity expressly informs the user that this website uses first-party and third-party cookies to enhance user’s interaction experience and the way services are received on this site. When browsing or using our services the user expressly accepts our use of cookies. Notwithstanding that, the user has the possibility to block and eliminate the cookies by selecting the corresponding option on the browser that is being used. If the user blocks the use of cookies in his/her browser, this may have the consequence that some of the services and functionalities of the website will not be available.

First-party (own) cookies

These are cookies that are sent to the terminal equipment of the user from an equipment or domain managed by the administrator, i.e. from where the services requested by the user are provided.

What is a cookie?

A cookie is a file which is downloaded from a website and which certain webs send to the browser of the user. These files are than stored in the user’s terminal equipment, which may be a personal computer, mobile phone, tablet, etc. These files allow the website to remember information about the user’s visit, such as language and his/her preferred options. This enables the website to recover information about browsing from the user’s equipment in order to ease subsequent visits and make the website more useful for the user by customising its content.

How are cookies being used?

When browsing on this website users accept cookies to be installed in their terminal, which allows us to obtain the following information:
• Statistical information about the web use.
• User’s login in order to keep the web session active.
• Preferred web format when browsing from mobile devices.
• Last searches performed when using the services offered on the website, as well as data about the personalisation of these services.
• Information about advertisements shown to the user.
• Information about surveys the user has completed.
• Data about the connection to social networks (for users who access using their Facebook or Twitter account).

Types of cookies used

This website uses both temporary session cookies and persistent cookies. Session cookies only store data while users access the website, whereas persistent cookies store data in the terminal equipment in order to be accessed and used in more than one session. They are used to store information that is useful for providing the service requested by the user at a single occasion.

Depending on the purpose of processing the data obtained through cookies, the website can use:

Technical cookies:

These cookies enable the user to browse a website, platform or application and make use of the different options or services offered thereon; these types of cookies may be used for example to control traffic and data communication, identify the session, grant access to restricted areas, remember items in an order, make the purchase of an order, fill out a registration or request form to participate in an event, apply security features while browsing, store content in order to disseminate video or sound files or share content through social network platforms.

Customisation cookies

These cookies enable the user to access and receive the offered services based on some general predefined features which are configured on the user’s device according to a set of specific criteria such as language, type of browser used to access the services, geographical location of the terminal and regional configuration from where the services are accessed, etc.

Advertising cookies

These cookies enable the management, as efficiently as possible, of advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested; said management is being carried out based on different criteria such as edited content or frequency of the advertisements shown on the site.

Behavioural advertising cookies

These cookies enable the management, as efficiently as possible, of the advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested. These cookies store information about the user’s behaviour obtained though on-going observation of his/her browsing habits, which enables the development of a specific profile and makes it possible to show targeted advertising

Statistical analysis cookies

These cookies allow tracking and analysis of the behaviour of users on the websites they browse. Information stored through these types of cookies is used to observe and measure the activity in websites, applications or platforms, as well as to produce browsing profiles of their users, all this being done in order to improve the services offered on basis of the data obtained from the user’s activity.

Third-party cookies

These are cookies that are sent to the terminal equipment of the user from an equipment or domain that is not managed by the administrator of the website, but by another entity who is processing the data obtained through the cookies. On some websites it is possible to install third-party cookies which make it possible to manage and improve the provided services, for example statistical services by Google Analytics or Comscore.

On this website the entity uses the following cookies which are described below:

How to manage cookies in your browser?

Users have the possibility to allow, block or delete cookies installed in their equipment by means of configuring the settings of the browser installed in their terminal:

How to manage cookies on PCs

If you would like to allow the use of cookies on our website, please follow these instructions:

Google Chrome
1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
2. Within 'Options' click 'Privacy'.
3. Select 'Allow the use of cookies'.

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0
1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
2. Ensure that your 'Privacy' security level is set to medium or below.
3. If the Internet settings are not set to medium level than the cookies will be blocked.

Mozilla Firefox
1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
2. Select the 'Privacy' icon.
3. Click 'Cookies' and select 'Allow sites to set cookies'.

Safari
1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
2. Click the 'Security' tab and revise if the option 'Block third-party and advertising cookies' is selected or not.
3. Click 'Save'.

Installation of cookies on Macs

If you are using a Mac and would like to allow the access of our cookies to your computer, please follow these instructions:

Microsoft Internet Explorer 5.0 for Mac OS X
1. Go to 'Explorer' and select 'Preferences' on the navigation bar.
2. Scroll down until you see 'Cookies' just below 'Receiving files'.
3. Select the 'Never ask' option.

Safari for Mac OS X
1. Go to 'Safari' and select 'Preferences' on the navigation bar.
2. Click the 'Security' tab and select the option 'Allow cookies'.
3. Select the option 'Only from site you navigate to'.

Mozilla and Netscape for Mac OS X
1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option.
2. Scroll down until you see 'Cookies' just below 'Privacy and Security'.
3. Select 'Enable cookies for the originating web site only'.

Opera
1. Click on 'Menu' at the top of your 'Opera' browser window and select 'Settings' on the navigation bar.
2. Select 'Preferences' and click the 'Advanced' tab.
3. Select the 'Accept cookies' option. If you block the use of cookies in your browser, this may have the consequence that some of the services and functionalities of the website will not be available.

In order to get a more precise control on privacy, in some browsers specific rules can be set to manage cookies for determined websites. This means that cookies can be deactivated in all sites except for those that the user trusts.

GENERAL CONDITIONS OF BOOKING AND/OR PURCHASING

By using our online reservation service you are booking a tourist accommodation under the following terms and conditions:

Together with our other terms and conditions, the present General Conditions establish the legal frame that regulates service contracting through the website WWW.HOTEL-PLAYA.NET, consisting of hotel accommodation services offered through the website WWW.HOTEL-PLAYA.NET, owned by the company OUDIC HOSTELERIA, S.L., a legally incorporated entity with registered offices at PASEO MALLORCA Nº 14 ENTLO. 1º B 07012 PALMA DE MALLORCA, BALEARESand corporate tax ID number (CIF) B64568207, registered at the Commercial Registry of , volume , folio , page , book , section .

The present contracting conditions aim to regulate the contractual terms applicable to the contracting/reservation of services offered by the company through the web, as well as the corresponding monetary compensation and/or payment made by the client to the company.

Before initiating the contracting process and with the help of technical means that are adequate for the used communication channel, the company offers to the recipient of the service the following permanent, easy and cost-free information in a clear, comprehensive and unambiguous way:

a)The different steps and procedures to follow to accept the present general contracting conditions.

b) An electronic file containing the present general contracting conditions that shall be accessible at all times.

c) The company puts at the disposal of the client the technical means necessary to identify and correct errors.

d) These general contracting conditions were drawn up and are formalised in Spanish.

e) Before initiating the contracting process, the company makes available to the client the general contracting conditions in a way that allows the client to save and reproduce them.

f) Furthermore, the online contracting of services offered by the company through the present website shall be subject to the provisions outlined in the legal notice and/or privacy policy of the website.

g) The present General Contracting Conditions are set forth according to the regulations of Law 34/2002 on services of the information society and e-commerce, with the modifications of Law 32/2003 from November 3 on general telecommunications, Law 59/2003 from December 19 on electronic signature, Law 25/2007 from October 18 on the retention of data regarding electronic communications and public communications networks, Law 56/2007 from December 28 on measures to promote the information society and Law 2/2011 from March 4 on sustainable economy; Royal Decree-Law 13/2012; Law 7/1998 on general contracting conditions, Royal Decree 1906/1999 regarding telephone and electronic contracting with general conditions, as a development of article 5.3 of Law 7/1998, Law 26/1984 on the defence of consumers and users and specifically the Royal Legislative Decree 1/2007 from November 16 and Law 18/2012 from July 19 regulating tourism on the Balearic Islands, Law 7/1996 on electronic communications and all those rules and regulations which are similarly applicable.

h) The selling of any of our company’s tourist accommodation services through our website implies that the client accepts without any reservation all and each of our General Contracting Conditions, the General Conditions regarding the use of this site, as well as, if it is the case, the Particular Conditions that may be applicable in that case.

i) The company informs the client that the steps and procedures that have to be followed in order to contract the offered services are those ones which are described in the present general conditions, as well as those other specific procedures which are indicated during the navigation on this site. Therefore, the client declares that it knows and accepts the said steps and procedures which are necessary in order to access the hotel accommodation services that are offered.

j)The company will store all the information that was provided during the contracting process. Any modifications or corrections of data provided by the client during the navigation process need to be made according to the instructions included in this website.

k)When submitting its data, the client gives its express consent to the treatment of its personal data in order to contract/reserve the offered hotel accommodation.

The client contracts the hotel accommodation of the company, and the company accepts the order of rendering the services that where ordered through the web, in accordance with the conditions of the present contract referring to the price, the general conditions and the particular conditions of the selected service/s.

The Vendor reserves the right to unilaterally modify the said Conditions, without this affecting the services or promotions that where contracted prior to the introduced modifications.

I.- IDENTITY OF THE VENDOR

The Vendor of the services contracted by the user is the company OUDIC HOSTELERIA, S.L., a hotel company that provides hotel accommodation services.

The website WWW.HOTEL-PLAYA.NET is registered under the name of the company OUDIC HOSTELERIA, S.L.. The trade mark is duly registered under the name of the company.

II.- PURPOSE OF THE CONTRACTING CONDITIONS

The purpose of the present contracting conditions is to set forth the conditions for the selling and/or reservation of services contracted through the website WWW.HOTEL-PLAYA.NET. The conditions shall regulate the contractual relationship between the Vendor and the Purchaser regarding the selling/reservation of hotel accommodation, being this relationship initiated from the moment in which the Purchaser accepts/marks the corresponding checkbox during the online purchase process. The specific features of the contracted services are listed on the corresponding pages of this website, together with the particularities of each operation that may be carried out in this web environment, always in Spanish language.

By contracting any of the services and/or products through the website WWW.HOTEL-PLAYA.NET, the purchaser accepts and shall be bound by the present General Sales Conditions in their totality.

The company provides hotel accommodation reservation and/or selling services, always provided by the company OUDIC HOSTELERIA, S.L. .This reservation and/or sale of hotel accommodations shall be regulated by de Contracting Conditions listed herein and by the Particular Conditions that may be applicable, if it is the case, to each of the offered products and services.

The prices applicable to the contracted products and/or services are those prices which are indicated on the website at the date of booking and/or contracting. All prices include VAT (the Value Added Tax is in each case already included in the price). Offers will be duly marked and identified as such, indicating in a convenient manner the original price and the price of the offer.

All means and technical requirements that are necessary to access the web, the website and the services and/or products offered therein shall be the sole responsibility of the user, who shall bear also any possible expenses or taxes which may arise from the provision of such services.

After having accessed the website and in order to be able to use the different services provided, the user shall follow all the indications and instructions that appear on the web; in order to proceed, the user shall accept/fill out the Particular Conditions and other forms that are set forth for each service, which implies that the user has read and accepted all the General Contracting Conditions, as well as, if it is the case, the Particular Conditions that may be applicable.

III.- PURCHASING AND/OR BOOKING PROCESS

The contracting of services shall be done by specifically selecting the desired accommodation type, using the purchase and/or booking selection functionalities that are installed on the website.

The selection and verification of the purchase and/or booking request implies that you have expressly accepted all and each of the contracting conditions, in the form that these were published on the company’s website prior to your acquisition of the requested service rendering.

From the moment of acceptance, the user acquires the condition of Client of the Company which is described in these General Conditions. The provision of any services, products and/or reservations that are offered subsequently by the company shall require a new contract.

It is recommended that the user/client carefully reads the present General Conditions and prints out the document in paper or saves the electronic document.

In order to contract the services offered through the website WWW.HOTEL-PLAYA.NET and/or in order to access specific services of the site, the user shall register its personal data including its e-mail. At the moment when your data is registered in our server, or when you enter into a contractual relationship with us, your personal and professional data, your address and the data about the payment method you used are incorporated into our database. The aforesaid data will exclusively be used to process the contracted service during the selected period and to send you information regarding offers or information that could be of your interest during the term of the contract. You have the possibility to modify at any time the data you have registered with us as a client (address, contact telephone number, e-mail, etc.).

We hereby inform you that, in accordance with the requirements of article 27 of the Law 34/2002 on services of the information society and e-commerce, the contracting process consists of the following steps:

1 In order to initiate the contracting of an accommodation service through the website WWW.HOTEL-PLAYA.NET, the user shall select one of the offered accommodation services/hotel rooms which are displayed on the website, proceeding with the booking by selecting the arrival and departure dates. The user can visualise and control the selected accommodation: The selected product, booking dates and price (including VAT) will be displayed on the page.

After having finished the selection of the accommodation and the entrance/exit dates, the user shall complete and finalise the booking and/or purchase process. At this point, the user shall introduce its data and proceed with the selection of one of the accepted payment and/or reservation methods. In the case of choosing payment and/or reservation by credit card, the user shall introduce its selected credit or debit card data and accept the general contracting and/or booking conditions. As a next step the selected booking conditions will be displayed, as well as the price, which in this case INCLUDES THE VALUE ADDED TAX (VAT).

2. In order to make the booking and/or payment the user must have already filled in all the selected data and accepted the general contracting conditions. To this end, the client must fill in a form with the required data. The obligatory fields are marked with an asterisk and include data which is indispensable for the purchase process.

Likewise, by means of selecting the corresponding checkbox, the user may request the reception of newsletters and offers sent by the company OUDIC HOSTELERIA, S.L.

3. The Vendor accepts the following payment and/or reservation methods: OPTION 1 - CREDIT CARD (A-VISA B-MASTERCARD )

4. To complete and finalise the process, the user shall confirm the contracting and/or booking.

IV.- SERVICES/PRODUCTS

The accommodation that is sold through the website is described on the site as detailed as possible, including the features of the hotel accommodation that is contracted and/or booked through the site. The appended particular conditions are applicable for the hotel accommodations that are offered through the website.

V.- PRICES AND AVAILABILITY OF THE SERVICES

The prices that apply are the ones that are published for each hotel accommodation service on the website WWW.HOTEL-PLAYA.NET, indicated below each accommodation depending on the selected dates. The prices are shown in Euros (EUR).

After having selected the requested hotel accommodation service that will be reserved and/or contracted, and before the purchaser accepts the operation, the following items will be clearly specified: The price of each selected and/or contracted service and/or the expenses applicable to the said operation, as well as the promotions and/or discounts that may be applicable, if it is the case.

The Vendor reserves the right to modify its prices at any time. If there was a modification in the selling and/or booking price, the products and/or services will be invoiced according to the price that was valid at the date of registry of the contract and/or reservation.

An invoice will be issued to the name of the user and/or client for all payments made to the Vendor.

For any additional information regarding the contracted service, the Vendor puts at the disposal of the user a customer service number 0034971000000 . Information may also be requested via e-mail by sending a message to: info@hotel-playa.net

VI.- VALIDITY OF THE OFFER

The offers that are published on the website and/or the services offered through the site will be available until any change is made in the offer and/or service, which, in case of implementation, will be announced one week in advance.

VII.- BOOKING METHODS

The Vendor accepts the following booking and/or payment methods: CREDIT CARD (A-VISA B-MASTERCARD )

VIII.- WITHDRAWAL AND CANCELLATION RIGHTS

The contracting party is considered a consumer and user and, according to article 68 of the Royal Decree 1/2007
a) By telephone, dialling 971744503.
b) By e-mail, sending a message to the following address: info@hotel-playa.net. By using the withdrawal form which may be downloaded here and sent by e-mail to the following address: info@hotel-playa.net. In this last case, the client must indicate the following words in the subject line of the e-mail: WITHDRAWAL FORM.

The right of withdrawal may be exercised completely cost-free and the Company and/or Entity shall make a complete refund of the amount which was paid.. The Client shall communicate to the Company/Entity its intention of exercising its withdrawal right or cancelling the contract, being able to do so by any of the above described communication means.

Notwithstanding the above, special withdrawal and/or cancellation conditions are established depending on the type of contracted reservation.

NON-REFUNDABLE

In case of this selected booking, the company OUDIC HOSTELERIA, S.L. will charge 100 % of the total booking price at the moment of confirmation of the booking cancellation. This is a non-refundable payment: In case of cancellation or non-presentation (failure to arrive), the paid amount will not be refunded.

COST-FREE CANCELLATION

In case you select this booking, if you cancel your reservation the company OUDIC HOSTELERIA, S.L. will not charge you any type of cancellation fees, as long as you cancel your booking one day before your arrival to the hotel. If you cancel the booking outside the established term or at the same day of arrival, the cancellation fees that will be applied will equal the price of an overnight accommodation. In case of lack of arrival the whole booked period will be charged.

IX

In case the contracting took place in consent, and the other requirements necessary to achieve its effectiveness were also fulfilled, the contracts shall be considered as concluded and shall be completely effective in accordance with the applicable laws. The contracts shall be regulated by the provisions set forth in article 23 and 24 of the Law on services of the information society (LSSI), the Spanish Civil Code and Commercial Code, as well as the other civil or commercial regulations regarding contracts. The contracts concluded between the parties shall be deemed to have been executed in the place where the company has its registered office and/or establishment.

X.- MODIFICATIONS

As a consequence of new economic and/or commercial circumstances that require a change, or due to amendments, changes and enactments of laws, regulations and implementing provisions regarding the rendering of the service and/or aspects related to it, the company reserves the right to modify or replace the present Contracting Conditions at the expiration of the contract.

The company commits itself to make all possible efforts to maintain an acceptable level of compliance with regard to its contractual obligations.

Scope of liability

The company will not be responsible for problems that may occur due to lack of access or problems inherent to Internet connectivity or electricity networks, whose causes lie outside the control of the company or that could not have been foreseen by the parties. Likewise, the company will not be responsible for causes that, despite of being foreseeable, could not be avoided although all reasonable efforts were undertaken in this respect, or causes that are considered fortuitous or causes of force majeure. The company will not be responsible for errors that may occur due to the booking engine. According to the aforesaid, the company will not be responsible for those bookings made by the client which were made at a price that is below the market price due to an error in the website of the company who manages our bookings.

Fortuitous events and force majeure

Pursuant to article 1105 of the Spanish Civil Code, the company will never be responsible for delays in the performance of its obligations or failure of their fulfilment if such non-performance arises due to a fortuitous event or an event that constitutes a case of force majeure. If this occurs, it shall be communicated to the other party in the shortest possible timeframe.

XI.- MODIFICATIONS OF THE WEBSITE

The Vendor reserves the right to make in its website WWW.HOTEL-PLAYA.NET, without prior notice, the modifications that it deems appropriate. The aforesaid modifications may include simple changes, as well as eliminations or additions of contents and services that are offered through the website, including the way of presentation and the placement of the information on the pages of the web.

XII.- PROTECTION OF INTELLECTUAL PROPERTY

The website WWW.HOTEL-PLAYA.NET is the property of OUDIC HOSTELERIA, S.L.. The trade mark is duly registered under the name of . Likewise, the company OUDIC HOSTELERIA, S.L. is the owner of the website WWW.HOTEL-PLAYA.NET, including, but not limited to its programming, information edition, compilation, designs, logotypes, text and graphs that are protected by national and international regulations regarding intellectual and industrial property. For this reason, the holder of the rights expressly prohibits the partial or whole reproduction or use by third parties (by any physical or electronic means), except as otherwise provided in a written agreement or authorisation in this respect.

The access of this website on the part of the user does not grant the user any property rights in the site. The company OUDIC HOSTELERIA, S.L. shall initiate the corresponding legal actions against any person knowingly performing without authority any of the above described acts.

XIII.- APPLICABLE LAW AND JURISDICTION

These General Conditions will be governed by and interpreted according to the Spanish law, which will be applicable in all matters that are not expressly established in this document. The parties submit themselves to the jurisdiction of the Courts and Tribunals of Palma de Mallorca for any matter or action derived from the provision of services through this website, its services and contents, as well as from the interpretation, application, compliance or non-compliance of what is established in the present general conditions.

XIV.- PERSONAL DATA

In compliance with the Organic Law 15/1999 of December 13 on personal data protection (hereafter referred to as LOPD), the company OUDIC HOSTELERIA, S.L.., with corporate tax ID number (CIF): B64568207, corporate address: PASEO MALLORCA Nº 14 ENTLO. 1º B 07012 PALMA DE MALLORCA, BALEARES and e-mail address: info@hotel-playa.net, informs the users that, in compliance with the provisions of article 5 of the Organic Law 15/1999 of December 13 on personal data protection (LOPD), the company informs you that your personal data will be included in several mixed files named CLIENTS/ACCOUNTING/WEB USERS. The aim of these files is to enable the company the payment and/or reservation and/or provision of the contracted services, for banking, accounting and fiscal purposes. The entity responsible for the files is the company OUDIC HOSTELERIA, S.L.., with corporate tax ID number (CIF): B64568207, corporate address: PASEO MALLORCA Nº 14 ENTLO. 1º B 07012 PALMA DE MALLORCA, BALEARESHereby you authorise the entity to process and use your credit card data with the purpose of making the payments and bookings of the contracted services, as well as making the corresponding reservations. This data will be incorporated into a mixed file named CLIENTS/ACCOUNTING/WEB USERS. Likewise, we hereby inform you about your rights to access, rectify, cancel or oppose the treatment of your personal data. This can be done at any time by sending a written notification to the before mentioned address of the company and/or by e-mail to: info@hotel-playa.net

The collected personal data (gathered by different means such as customer surveys, information requested through forms or proceeding from sources accessible to the public) will be processed, computerised and included into the corresponding files which are duly registered at the Spanish Data Protection Agency. The collection and computerised processing of personal data is carried out with the purpose of maintaining the contractual relationship that may be established with the company OUDIC HOSTELERIA, S.L., as well as with the purpose of carrying out information, marketing and other similar activities, with the specification that marketing activities will always be clearly identified as such. Additionally, if the company OUDIC HOSTELERIA, S.L. is getting access to personal data whose responsible is the Client, the said company shall be considered as the controller of this data and commits itself to assume its obligations according to the law, especially with regards to its obligations defined in article 12 of the Organic Law on personal data protection in force. The company OUDIC HOSTELERIA, S.L. will process the data it has access to according to the instructions of the Client and will not use the before mentioned data for any purposes other than those provided for in this contract. In the same way, we inform you that the above mentioned data may be transferred to those enterprises linked to the company OUDIC HOSTELERIA, S.L., whose activity comprises the production, distribution or marketing of contents and services related to the field, with the aim of maintaining you informed about any novelty, promotion, contest or launching in relation to the products or services they offer.

The user may, at any time, exercise its rights of access, rectification, cancellation and opposition, as recognised under the Spanish Organic Law on personal data protection (LOPD). This may be carried out personally by the user, by sending a written communication to the following address: OUDIC HOSTELERIA, S.L., corporate tax ID number (CIF): B64568207, corporate address: PASEO MALLORCA Nº 14 ENTLO. 1º B 07012 PALMA DE MALLORCA, BALEARES